Congratulations on choosing to add an infrared sauna to your home!
While you wait for your sauna to arrive, please review the information below so you are prepared to accept your delivery.
Delivery Time
We process orders within 24-48 hours. Once your sauna has left our warehouse you will receive tracking information to keep tabs on your sauna’s progress to your location. You can expect 5-10 business days on the road from the time your sauna leaves our warehouse in California until your delivery appointment is scheduled.
Setting An Appointment
The delivery company will contact you when your sauna has reached your area. They will hold your sauna at the terminal until they are able to contact you and set a date and time for delivery. You must be present to sign for the sauna when it is delivered.
How Your Sauna Will Arrive
Due to the size, fragile nature, and weight of your sauna, it is shipped on an oversized palette. The truck that arrives to deliver the sauna to your home will have a lift gate on it to lower the oversized palette down, and they will use a palette jack to move the palette as one piece (see images below for what you can expect the palette to look like upon arrival).
Your shipment will be dropped off curbside. Please plan accordingly so that you can plan to move the boxes to a convenient location (a garage is generally best if it is an option for you), protected from the elements, until you are ready to unbox and assemble the sauna.
If you are unable to assemble the sauna yourself, or prefer to have someone else assist with this process, please contact us and we can give you some tips on arranging for a handyman to help with your setup.
Inspect The Boxes
Before you sign the document provided by the delivery company, please inspect the palette and boxes to ensure that there was no damage during shipping. If there is any damage, please note it on the document and let us know right away if you notice any issues with the sauna during installation.
Assembling Your Sauna
Each sauna is expertly crafted for easy assembly, using a simple EZ Lock system. Due to the weight of the walls of the unit, you will need two people to assemble the sauna. No tools are required.
Enjoy!
